WEBSITE PRIVACY POLICY

This information outlines the THRIVE Health Clinic Privacy Policy and describes how we collect, manage, and store your personal information when you interact with this website. We take privacy and confidentiality seriously at THRIVE Health Clinic. Please do not hesitate to contact us if you have any questions or concerns about how your personal information is used at ebony@thrivehealthclinic.com.au. 

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THRIVE Health Clinic complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

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PERSONAL INFORMATION

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If you engage with THRIVE Health Clinic via this website, or choose to work with us in any capacity, we may ask to collect the following types of personal information from you, including but not limited to:


  • personal details such as your name, date of birth/age, gender, martial status, occupation or job title;

  • contact details such as your addresses, postcode, email addresses, mobile and landline phone numbers and fax numbers;

  • your health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history, risk factors, and if you are pregnant, breastfeeding or trying to conceive;

  • your payment information (e.g. your credit card details);

  • details of the products and services you have enquired about or purchased from us, together with any additional information needed to respond to your enquiries and deliver those products and services;

  • information you provide to us through customer surveys, such as your interest and preferences regarding health topics;

  • if you are an employee or prospective employee, information about your qualifications, skills and work experience; and

  • if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information regarding your access and use of the Site, including through the use of Internet cookies, the type of browser you are using, your communications with the Site, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party during our communications.

 

COLLECTION & USE OF YOUR PERSONAL INFORMATION

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THRIVE Health Clinic may collect your personal information by various means including:

  • When you purchase a service or product from our website, social media platforms, while attending our clinic, over the phone or over email

  • When you make a booking for a consultation in person, online or over the phone

  • When you subscribe to a newsletter, mailing list or opt-in service 

  • When you attend a workshop, course, webinar, retreat or event we host or present

  • When you correspond with us on a social media platform

  • Via an intake form when you decide to work with us in a one-on-one capacity

  • When you contact us with a question, comment or inquiry

  • When you provide information relating to your business, or

  • When you visit our website

 

We may use this information to:

  • Provide you with the service or product you purchased

  • Provide you with relevant news, resources, and updates about our services and products

 

We will only collect your personal information:

  • With your full consent, such as when you communicate directly with us, fill out a form (such as an intake form), or tick a checkbox on an opt-in signup on our website

  • For any administrative processes if you decide to purchase our services and/products

  • If you request information from us about products or services that we offer and we need to provide this information to you

  • If we are legally required to collect this information

 

AUSTRALIAN DISCLOSURE 

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We will be required to disclose your information if required by law to do so or in circumstances permitted by the Privacy Act. 

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SHARING YOUR PERSONAL INFORMATION


THRIVE Health Clinic use all reasonable means to protect the confidentiality of your personal information while in our possession or control. In order for us to provide you with the products and services, it is necessary that we share your information in the following ways:

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  • with third parties whose services we use, including but not limited to web-hosts, client management systems (Simple Clinic), payment system providers (Stripe, Xero), online course providers (Teachable);

  • anyone you agree for me to correspond with while working with me in a professional capacity, including other practitioners, functional testing companies, product distribution companies who dispense prescribed remedies;

  • with third parties for the purpose of collecting and processing data such as Facebook or Google Analytics, who may store data outside of Australia;

  • if and when the need arises to prevent serious threat to health, safety, or life of yourself or the public;

  • with any emergency contacts or care providers in the event you cannot act on your own behalf due to serious illness

  • at times THRIVE Health Clinic may collaborate or partner with a third party to deliver a service, product, program or health and wellness information. Any partnership or collaboration requires the third party to sign an agreement that all personal information shared will remain private and confidential. As a client we will provide you with full disclosure when this occurs, and we may ask you to sign an agreement for your private and confidential information to be shared if join one of our programs, courses or memberships. 

 

Please contact us by emailing ebony@thrivehealthclinic.com.au if you have any concerns about the potential disclosure of your information.


SECURITY

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THRIVE Health Clinic takes great care to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

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We manage risks to your personal information by:

  • Ensuring that only we have access to personal and sensitive information

  • Storing any hard copy files in secure locations

  • Storing digital files within password protected storage on hard disk and / or cloud storage. Please be aware we do use cloud storage via the use of software such as Simple Clinic and Dropbox. Any companies we use to store information on the cloud are subject to encryption and protection policies which you may find and read on their websites:


Simple Clinic: https://docs.simpleclinic.net/patient-privacy-policy/ 


Dropbox: https://www.dropbox.com/privacy 


NOTIFICATION OF BREACH

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We take privacy and confidentiality seriously at THRIVE Health Clinic. If we believe a breach of your personal information has occurred that may result in harm or loss to you, we will immediately assess the situation and take appropriate action to resolve the issue. 


If we believe you are still at risk, we will notify you directly of the breach (or publicise a notification of the breach on our website), and we will notify the Office of the Australian Information Commissioner (OAIC).


COMPLAINTS ABOUT BREACH OF PRIVACY

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THRIVE Health Clinic takes all precaution and care to provide you with a safe and caring health service. We take complaints and concerns regarding privacy seriously at THRIVE Health Clinic. If a breach of this Privacy Policy occurs, if you have any issues or concerns, or if you wish to request any changes to your personal information, please put your concerns in writing and email us at ebony@thrivehealthclinic.com.au. We will attempt to contact you immediate, and come to a resolution that both parties are happy with, within 30 days. 


After 30 days, if you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the Victorian Health Services Commissioner on 1300 582 113. 


  

ACCESS TO INFORMATION 

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If you wish to correct or update your personal information, please contact THRIVE Health Clinic by emailing Ebony at ebony@thrivehealthclinic.com.au. We will endeavour to update or make your information available to you, unless we are obliged to a confidentiality agreement or some other restriction on granting access to the information which permits us to refuse you access under the Privacy Act.

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NOTIFICATION OF CHANGE

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From time to time the information may be updated or altered in these Terms and Policies, any such changes will be posted to this website. 

Any information and materials on the THRIVE Health Clinic website and social media platforms are subject to change without notice, please visit our website regularly to ensure you are up-to-date with our most current terms.